FAQ

How do I shop online?
Once you have found the product you want to buy, select the quantity and then add the item to your shopping bag. You will then be taken to your shopping bag page to confirm this has been added. From here, you can choose to continue shopping or go to checkout.

What size ring do I need?

To find out what size you need, please refer to http://en.wikipedia.org/wiki/Ring_size or visit your local jewellers, where you can usually have your ring size measured.

How do I pay for my order?
Once you have finished shopping and wish to proceed with your purchases, click on the checkout button. You will then be taken through a simple one page checkout process where you will need to enter delivery, gifting and payment options. If you are experiencing difficulties with your payment or order please contact us by filling out the enquiry form on the contact us page.

How will I know my order is placed?
Once your order has been placed and payment has been accepted you will receive an order confirmation e-mail at the e-mail address you provided.

Can I add a different shipping address to my order?
Yes, you can send your goods to a different shipping address to your billing address. Shipping address appears as a separate field in the checkout.

Can you ship Internationally?
Unfortunately, we are currently only shipping to the UK and Ireland.

How do I see what I’ve placed in my Shopping Bag?
To see what is currently in your shopping bag simply click on your Shopping Bag in the top right-hand side of the screen.

How do I remove something from my Shopping Bag?
From the Shopping Bag page you can remove an item completely by clicking on the Remove button or change the quantity by clicking on the + or – buttons and then the Update button.

Which methods of payment do you accept online?
We process payments using PayPal. All major debit and credit cards are accepeted.

When will my credit / debit card be debited?
The payment will be taken as soon as you have placed your order.

How do I contact the Customer Care team?
You can contact us by filling in the contact form in the contact us section.

What should I do if I haven’t received all the items I ordered?

Please check your order as soon as you receive it. All the items in the box should match the items listed on the invoice in your order. If there is an item missing, please e-mail our team.

Will I have to sign for my delivery?
Yes, all our delivery options must be signed for. If you are not there to sign for your delivery, our delivery company will leave a card and telephone number for you to call to make alternative arrangements.

Can I track the delivery status of my order?
Please contact our customer services team on +44 (0)2070252524 or email us at tuscanysilverjewellery@gmail.com.

What if I’m not in when you deliver?
If you are not there to receive and sign for your delivery, then our delivery company will leave a card and telephone number for you to call to make alternative arrangements.

How will my order be packaged?
All jewellery will be beautifully giftwrapped in our branded packaging. There is no extra charge for this.

Can I change or cancel my order after it’s been placed?
We generally process and prepare your order for dispatch immediately, so you may not be able to make any amendments or cancel your order as it could have already been dispatched. In this instance, you would have to return your order once you've received it, in accordance with our Returns Policy. Under the Distance Selling Regulations, if you buy online, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt.

My order is damaged – what should I do?
Please check your order as soon as you receive it. If an item(s) are damaged, please contact us immediately.

What is your Returns Policy?
We hope that you will be delighted with your order. However, if within 28 days of purchase you change your mind, we will be happy to offer you a full refund credited to the card used in the original sales transaction. Please note that goods should be returned in perfect condition, and in their original, undamaged packaging.

All products are guaranteed for 1 year. We will also gladly make any alterations to your purchase, repair, or resize an item if it does not fit properly. Alterations and resizing are subject to an additional charge. Resizing is charged at £15.

How do I return my order?
Please send returns by registered mail, insured for its full value to:

Tuscany Silver Jewellery

Kovacs House

Hatton Garden

London

EC1N 8JD


How long will it take to receive a refund?
Upon receipt of such items the card used for the purchase will be credited with the cost of the goods. Please make sure you send any returns via registered post with proof of posting for your own peace of mind. Your credit card company will typically take 4-7 working days to process the refund.

How do I look after my jewellery?
Many factors can influence the wear and tear of jewellery. Therefore you should make sure that your jewellery is properly cleaned, repaired and stored. Always protect your jewellery from sharp blows, scratching, chemicals, sunlight and heat/cold to minimise these effects. Ideally, store your jewellery in a soft lined box or pouch and try to keep pieces apart, so that they don’t rub together or tangle up. This will keep them looking their best .Soap tends to cause a film that can make gold appear dull and dingy, its therefore worthwhile removing your jewellery when you shower or bathe.
 

What should I do if I haven’t received all the items I ordered?

Please check your order as soon as you receive it. All the items in the box should match the items listed on the invoice in your order. If there is an item missing, please e-mail our team.